Mystery Case

No worries. Just email us directly at contact@wellnessbyher.com within 4 hours of ordering and we can make the changes. 

If it has been more than 24 hours, your order is most likely in production and you can still try to email, however I can't confirm if I can change it.

I have partnered with phone case printing manufacturers in both United States and Canada who will print and ship your order once received.

Please allow for 2-3 business days for production as we proudly practice mindful consumption which means we only produce what we sell (made on demand).

I feel this is incredibly important to the environment as it reduces unnecessary waste.

Once you submit your order, you should receive an email that says your order has been confirmed with 24 hours!

It then takes around 2-4 business days for the printing of your phone case.

Once your package is shipped, you will get an email that it has been shipped with the tracking number.

If you haven't receive any email, please check your spam folder and if still you don't see anything, send an email to: contact@wellnessbyher.com

Please check your email for all updates regarding your shipment. (Check your spam/promotions folder if you can't find it)

If your phone case doesn't look like the picture (example: it isn't printed properly, or the colour is different from the photo) please send me an email at contact@wellnessbyher.com or fill out the contact form and I will send you another phone case!

All of the products are made custom to order. We provide refunds via cash or store credits within 30 days of purchasing a case. We don't provide direct exchanges, however we can send out a product if you pay for shipping.

*Note: If there is an issue with the case's aesthetics or fitting, we will send a replacement.

Please send an email to contact@wellnessbyher.com and we will help you out!

Because of our fast-paced shipping and creation process, we cannot guarantee changes/cancellation to your order.

If you reach out to us using the contact form below, we will do our best to change/cancel your order before the fulfillment process begins. If your package has been shipped or created, we are unable to change/cancel your order. (Please check your email to confirm your order has not shipped before reachout out to us)

NOTE: We can only make changes to your order BEFORE the order has been shipped. (Phone cases are usually sent to production within a 24 hour period.)

Occasionally our production partner may send an defective product or size and we will absolutely make it right!

Please reach out using the contact form below and let us know within 3 days of receiving your case.

If you received the wrong product. Let us know which product you ordered and which product you received.

If you have received a misprinted product, please send a photo of it, stating the issue (e.g., stretched design, blurred, or miscolored).

If you received a case that has issues fitting your phone on some of the buttons do not work. Please send a video that includes the model of your phone with the case not fitting properly or the buttons not working.

(Please note a valid exchange or refund is NOT a separated phone case as all phone cases can detach from the TPU inner and outer layer)

After doing this if we see that your case is defective we will get a replacement on its way immediately.